By completing the checkout process and purchasing either downloadable products, membership, and/or course items you have agreed to the following Refund Policy.
Since sarahtrickeralchemy.com offers non-tangible irrevocable goods we do not issues refunds once the order is accomplished and the product download link Is sent. As a customer you are responsible for understanding this upon any item on our site.
However, we realize that exceptional circumstances can take place with regard to the character of the products we supply.
Therefore, we DO honour requests for the refund for the following reasons;
Non-Delivery of the Product:
Due to some mailing issues of your email provider or your own mail server you might not receive a delivery email from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted within 7 days from the order placing date, otherwise the product will be considered received and downloaded;
It may happen that you are having problems whilst downloading the product. Claims regarding such issues must be submitted within 7 days. If you do not properly contact us during this time period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a ‘download issue’ reason;
Although the products are thoroughly tested before release, unexpected errors may occur. You should contact us with such issues. We keep the right to rectify the error or defect within 72 hours. Or, at customers choice, replacement of the product of the same or around the same value can be offered;
Such issues must be reported within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the Website. Complaints which are based merely on the customers false expectations or wishes are not honoured.
Please note we do not bare any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software.